Refund and Cancellation Policy
1. Cancellation by Guest
Guests may cancel their reservations without penalty up to 48 hours prior to the scheduled check-in time (2:00 PM local time). For cancellations made within 48 hours of the scheduled check-in time, a cancellation fee equivalent to the first night's room rate will be charged.
2. Non-Refundable Rates
Certain promotional rates or special offers may be designated as non-refundable. For these reservations, no refunds will be issued under any circumstances, including cancellations, no-shows, or early departures.
3. No-Shows
In the event of a no-show (failure to arrive on the scheduled check-in date without prior notification), the entire booking amount will be charged, and the remainder of the reservation will be canceled.
4. Early Departures
If you decide to check out earlier than your scheduled departure date, the hotel reserves the right to charge an early departure fee, which may be up to the cost of one night's stay.
5. Refund Processing
Eligible refunds will be processed using the original method of payment within 5 to 10 business days. Depending on your bank or payment provider, it may take additional time for the funds to reflect in your account.
6. Modifications to Bookings
Any requests to modify a booking (e.g., changing dates or room type) are subject to availability and may result in a change in the booking rate. Modifications must be requested prior to the standard cancellation window.